How to Submit a New Case on support.deepaiges

If you’re facing any issues while using Deepaiges, you can submit a case on support.deepaiges, and our support team will look into it.

What is a Case?

To start you need to understand what a case is. Below is a formal definition of a case.
A case refers to a formal support request submitted by a user who is experiencing an issue, requesting help, or needing clarification.

Cases help us track, respond, and resolve user concerns efficiently.

Prerequisites

Before submitting a case:

You must be a registered user on app.deepaiges.com .
You should be able to log in successfully to support.deepaiges.com .
Prepare a brief explanation of the issue and any optional attachments/screenshots to help support understand your concern.

Steps to Submit a New Case

Visit support.deepaiges.com and log in using your Deepaiges credentials.

(Refer to the How to Sign In on support.deepaiges guide if needed.)

Step 2: Click on “Submit New Case”

Once signed in, you’ll see the Submit New Case button on your home screen.

Home Screen

Step 3: Fill Out the Case Form

You’ll be presented with a form requiring the following fields:

Name: Your full name.
Email: Your registered email.
Category: The type of issue you’re reporting (e.g., Dashboards, Preparation, Identification and Analysis, Containment and Eradication, Recovery, Administration).
Priority: Set urgency of the case (Critical, High, Medium, Low).
Attachment (Optional): Upload a screenshot related to the issue.
Your Message: A short and clear description of the problem.

Case Form

Step 4: Submit the Case

Click on the Submit Now button to complete the process.

What Happens Next?

Once submitted:

You will receive a confirmation email from Deepaiges stating that your case has been received.
Our support team will begin reviewing your submission.

Case Form

You’ll be updated as your case progresses through the resolution process.
You can view the case’s status by going on the homescreen and then by clicking View All Tickets. After you click it you will see a list of tickets you have submitted through out your journey at Deepaiges.

Tips for Submitting Effective Cases

:::tip

Use concise, clear language in the message section.
Include screenshots or files that help explain the issue.
Set the priority level accurately based on urgency.
Use your registered email to avoid delays in verification. :::

FAQs

1. Do I need a Deepaiges account to submit a case?

Yes, submitting a case requires an active account at app.deepaiges.com .

2. I submitted a case but didn’t get an email—what now?

Check your spam or promotions folder. If you don’t find it, ensure you used the correct email and try submitting again.

3. Can I update a submitted case?

Currently, updates to submitted cases are handled by the support team. You can reply to the confirmation email to share additional details.

4. Can I submit multiple cases?

Yes, you can submit as many cases as needed. Each issue should be submitted as a separate case for efficient tracking.

🛡️ Security Note: Avoid including sensitive login credentials or personal data in your message unless specifically required for diagnosis.